Guest Services

Let us be your guide!

Have a question? We're here to help.

Question Asked: Do local Disney Stores have different return policies than

Returns of merchandise to the Disney Retail Stores will be accepted for merchandise purchased from Disney Retail Stores and select merchandise from, Parks Merchandise will not be accepted. Returns must occur within 30 days from the date of purchase with the original receipt to receive a full refund.  A Merchandise Credit for the full purchase price will be given within 30 days of the date of purchase with a gift receipt.  A Merchandise Credit will be issued in the amount of the current selling price of the merchandise for returns made after 30 days and without a receipt. Proper I.D. may be required.

Did this answer your question?

Yes    No

You May Be Interested In:

Has your question been answered? We sure hope so, but if not, please click here to send an email to a Cast Member.